Refund Policy

1. Overview

This Refund Policy explains when Bliss Premium LLC ("we," "us," or "our") refunds payments for our IT consulting and technology services, how refunds are calculated, and how to request one. It is part of our Terms of Service. For how to cancel an order, see our Cancellation Policy.

You pay the full price of an order upfront, either when you order a fixed-price package or after you approve a written proposal and receive our invoice. We do not take deposits and there are no remaining balances, so any refund is calculated from the amount you actually paid.

If an order was never paid, nothing was charged and there is nothing to refund. Unpaid orders are cancelled automatically after 24 hours.

2. Refunds Based on Order Status

2.1 Cancelled Before Work Begins

If you cancel a paid order at any time before work starts, you receive a full refund.

2.2 Work in Progress

If you cancel while work is in progress, we stop work and refund the portion that has not yet been performed. The refund is calculated from the hours or milestones listed in the package description on the service page or in your approved proposal. We send you a written summary of the work completed so far, so you can see exactly how the refund was calculated.

For example, if your approved proposal divides the work into four milestones and one milestone has been completed when you cancel, you receive a refund for the three milestones not yet performed, at the amounts stated in the proposal.

2.3 Delivered and Accepted Work

Work that has been delivered and accepted is not refundable. However, if a deliverable does not match the agreed scope, tell us within 30 days of delivery and we will correct it at no charge. If we cannot correct it, we refund the affected part of the order.

3. Service-Specific Rules

3.1 Technical Support Hour Blocks

The Remote Support Block includes 5 hours of support that are valid for 90 days from purchase. Unused hours are refundable on request at the package's hourly rate of $110 per hour, as long as you ask within the 90-day validity period.

For example, if you have used 2 of your 5 hours and request a refund within the 90 days, you receive $330 for the 3 unused hours.

3.2 Strategy Sessions and Assessments

For the IT Strategy Session, the Cloud Readiness Assessment, and the Small Business Security Assessment, you receive a full refund if you cancel before the session or assessment starts. After it starts, the rules for work in progress and delivered work in Section 2 apply.

4. If We Cancel Your Order

If we cancel an order, for example because we are unable to deliver the service, you receive a full refund for any work not performed. See our Cancellation Policy for the situations in which we may cancel an order.

5. How to Request a Refund

1. Email us at info@blissforyou.net.
2. Include your order number (it starts with PG-, for example PG-MAB12CD3-X7Q2, and appears in your confirmation email) and the reason for your request.
3. We reply within 2 business days.

Approved refunds are returned to the original card through Stripe, our payment processor. Banks usually show the refund on your statement within 5–10 business days. We do not charge any fees for refunds.

6. Payment Disputes and Chargebacks

If you have a problem with a charge, please contact us before opening a dispute or chargeback with your bank or card issuer. That way we can look into the issue and resolve it quickly, including by issuing a refund where this policy provides one. This does not limit any rights you have with your card issuer.

7. Contact Us

If you have any questions about this Refund Policy or a refund request, please contact us: